Insights & Writing

Public thinking on hospitality,
technology, and what’s missing.

The Proxenia Foundation publishes research, analysis, and long-form writing on the intersection of hospitality and innovation — with particular attention to Central Florida and the structural conditions that shape what gets built here. The work is ongoing. The argument develops over time.

Series 01 The Hospitality Innovation Gap Ongoing

A developing argument about the structural conditions that have kept hospitality technology from taking root in the world’s largest hospitality markets — and what it would take to change that. Written by Scott Hill, Founder & Executive Director.

  • The $150 Billion Disconnect

    Central Florida sits at the intersection of two enormous economies that rarely talk to each other. One is tourism. Visit Orlando puts the regional hospitality economy at roughly $100 billion…

  • The Most Overlooked Innovation Platform in the World

    Walt Disney World employs roughly 80,000 people, making it the largest single-site employer in the United States and one of the largest concentrated workforces anywhere in the world. It operates…

  • The Guest Journey is a Technology Stack

    What most people experience as a trip is, in reality, the coordinated output of dozens of independent technology systems that were mostly built separately, by different companies, for different purposes,…

  • The Economics of Standing Still

    Imagine a general manager at a 200-room hotel. She has been running this property for eleven years. She knows its rhythms — the winter conference season, the summer leisure surge,…

  • Where the Innovation Actually Comes From

    If you’ve spent any time inside the hospitality industry, or adjacent to it watching from the technology side, you’ve probably developed a working theory about where innovation comes from. Outsiders,…

  • The Pressure That Won’t Relent

    Previously we imagined a general manager running a 200-room hotel on a 4% net margin. She gave a tech solution entrepreneur forty-five minutes, then sent him away with “let me…

  • What Hospitality Cities Get Wrong

    The Director of Operations for a mid-sized restaurant group in Central Florida keeps a running list on her phone — not tasks, but problems. Technology problems. Specifically the gaps between…

Series 02 The Proxenia Thesis Coming soon

In preparation

The moral argument for hospitality as obligation

Series 03 The Orlando Context Coming soon

In preparation

A region better positioned than most people realize