Drive south through Florida on the Turnpike and you will, at some point, find yourself running nearly parallel to I-95. Two major roads, serving much of the same geography, carrying traffic toward the same destinations. They cross twice in the lower half of the state — visibly, physically, close enough that you can see one…
There is published research on what happens when a robot delivers room service and something goes wrong. Not the mechanical failure — the human one. How the guest responds. How the assignment of blame shifts depending on how human the robot appears. What recovery looks like when the thing that failed isn’t a person and…
Central Florida’s hospitality economy is enormous and well-documented. What sits beside it is the peanut butter to the chocolate. The Orlando Economic Partnership puts the region’s tech ecosystem at $43 billion in total economic contribution — 91,000 direct jobs generating output that ripples through healthcare, logistics, construction, and beyond. What’s less often appreciated is the…
The Director of Operations for a mid-sized restaurant group in Central Florida keeps a running list on her phone — not tasks, but problems. Technology problems. Specifically the gaps between systems, the workarounds that have been in place long enough that the staff has stopped thinking of them as workarounds and started thinking of them…