The Hospitality Innovation Gap | The Ecosystem Gap | The Global Hospitality View | The Orlando Context
What Hospitality Cities Get Wrong
The Director of Operations for a mid-sized restaurant group in Central Florida keeps a running list on her phone — not tasks, but problems. Technology problems. Specifically the gaps between systems, the workarounds that have been in place long enough that the staff has stopped thinking of them as workarounds and started thinking of them…
